Terms of service

Terms and Conditions

Welcome to WUD! By accessing and using our website, you agree to the following Terms and Conditions. Please read them carefully before making a purchase or using our services.

1. General

These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our site or making a purchase, you agree to comply with these terms. If you do not agree, please refrain from using our services.

2. Orders

By placing an order with us, you agree to provide accurate and complete details. We reserve the right to cancel or decline any order for reasons such as product availability, pricing inaccuracies, or payment issues.

You may return or request a refund within 14 days of receiving your order, provided the item is in its original condition and unopened.

3. Products

We have made every effort to display, as accurately as possible, the colors and images of our products that appear at the site. We cannot guarantee that your computer monitor's display of any color will be accurate.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
If a product becomes unavailable after an order has been placed, we will notify you and offer alternatives or refunds.

4. Pricing and Payment

All prices displayed on our website are in [KWD] and are subject to change without notice. We accept Tabby, Tamara, Visa, American Express and Knet. Payment must be made at the time of purchase, and you are responsible for any additional fees associated with your chosen payment method (e.g., currency conversion).

Promotion and Discount Codes: Promotional prices and discount codes will be automatically applied to your order when you enter the correct code in the designated field during checkout. These offers are time-limited and may be subject to additional terms and conditions.

5. Shipping and Delivery

We strive to process and ship your order as quickly as possible. Delivery times depend on your location and external factors beyond our control. Shipping fees will be calculated during checkout based on your location, order size and weight. Please note, that any customs duties, taxes, or additional fees imposed by local authorities are your responsibility.

Currently, we offer shipping within Kuwait, with same-day delivery available. We will soon expand to Saudi Arabia and other countries, where delivery may take up to a week, with applicable shipping fees.

6. Returns and Refunds

We strive to ensure you are satisfied with your purchase. If you are not, please refer to our Refund Policy contact us for details on returns, exchanges, and refunds. You must notify us of any issues within [14] days of receiving your order.

Please note, products that have been opened or used are not eligible for return.

7. User Accounts

You are responsible for maintaining the confidentiality of your login credentials, including your username and password. It is important that you do not share this information with anyone else. Any actions taken through your account will be considered your responsibility. If you suspect any unauthorized access or misuse of your account, you must inform WUD immediately. WUD will not be held liable for any losses or damages resulting from your failure to safeguard your account details.

It is important to regularly update your account information to ensure your orders are delivered correctly and that we can easily contact you.

8. Account Information

You agree to provide accurate, up-to-date, and complete information for all purchases made through our store. This includes keeping your account details, such as email address, credit card information, and expiration dates, updated to ensure smooth transactions and communication.

Any personal information you provide is handled in accordance with our Privacy Policy. You also have the option to delete your account or opt out of any promotional communications, if applicable.

9. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is the property of WUD and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our site without prior written permission.

10. User-Generated Content

Any content you submit to our website, including reviews or comments, becomes the property of WUD. By submitting content, you grant us a perpetual, royalty-free, irrevocable license to use, reproduce, modify, publish, and distribute that content in any media. You are solely responsible for any content you submit and must ensure that it does not infringe on any third-party rights.

11. Prohibited Uses

You are not allowed to use our site or its content for any of the following purposes:

Engaging in any illegal activities.
Encouraging others to commit illegal acts.
Violating any local, state, federal, or international laws and regulations.
Infringing on our intellectual property rights or those of others.
Harassing, abusing, defaming, or discriminating against anyone based on factors like gender, religion, ethnicity, race, age, nationality, or disability.
Providing false or misleading information.
Uploading or transmitting harmful software like viruses that could affect the site’s functionality or that of other websites.
Collecting or tracking personal information of others without consent.
Engaging in spamming, phishing, or other malicious online activities.
Using the site for obscene or immoral purposes.
Tampering with the site's security features or those of any other website.

We reserve the right to terminate your access if you violate any of these terms.

12. Termination

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or us.

13. Indemnification

You agree to indemnify and hold WUD, along with our [parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees,] harmless from any legal claims, demands, damages, or costs (including attorney fees) arising from your breach of these Terms of Use, any related documents, or any violation of laws or third-party rights. This includes covering any expenses or liabilities incurred as a result of such disputes.

14. Limitation of Liability

We are not liable for any damages or losses resulting from your use of our website or products. This includes, but is not limited to, direct, indirect, incidental, or consequential damages arising from your purchase, use, or inability to use our products.

The company is not liable for things like late deliveries due to circumstances beyond our control (e.g., natural disasters, weather, customs delays, or strikes).

15. Modifications to the Service and Prices

Prices for our products are subject to change without notice. However, price changes will not affect or change in already placed orders.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We reserve the right to specify the type of products/services and quantity limits available for purchase per person or per order, while noting that this information will be clear and present to the customer before placing an order.
We reserve the right to change or cancel a placed order, in compliance with the governing law as well as notifying the customer of any change or cancellation.

16. Force Majeure

WUD shall not be liable for any failure to perform our obligations under these Terms if such failure results from any cause beyond our reasonable control, including but not limited to natural disasters, acts of government, war, riots, fire, floods, accidents, strikes.

17. Assignment

WUD may assign or transfer these Terms, in whole or in part, without your consent. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.

18. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of the websites or their content. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites.

19. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Kuwait]. Any disputes arising from your use of our website or purchase of our products will be subject to the exclusive jurisdiction of the courts in [Kuwait].

20. Severability

In the event that any provision of these Terms of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.

21. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of the updated terms.

22. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: customerservice@aalama.net

Phone: +96596919910

23. Language

These Terms and Conditions are written in English and Arabic. In the event of a conflict between the English version and any translation, the English version shall prevail.