Shipping policy

Shipping & Delivery Policy

Fast and Reliable Delivery

At WUD, we prioritize prompt and efficient delivery of your order. Below is important information about our shipping and delivery process to keep you informed every step of the way.

Shipping Locations

We currently offer shipping within Kuwait, with same-day delivery for local orders. We are also excited to announce that we will soon expand our shipping services to Saudi Arabia and other international destinations.

Shipping Exclusions

We strive to fulfill every order, but we cannot be held responsible for delivery failures due to circumstances beyond our control, such as your unavailability to receive the order or requests for postponement.

Delivery Times

Kuwait:

Enjoy same-day delivery for orders placed within Kuwait before [e.g., 3 PM]. Orders placed after the cut-off time will be delivered the next business day.

Other Countries:

For international orders, please allow [up to — week] for delivery. Delivery times may vary depending on your location and logistics. Please note that delivery times may vary based on external factors such as customs clearance.

Shipping Costs

Shipping fees are calculated based on the destination and your order weight. The exact shipping cost will be displayed during checkout, ensuring full transparency.

If your order cannot be delivered on the confirmed date due to your unavailability, we reserve the right to charge an additional fee for re-delivery.

Shipping Partners

We partner with Aramex to ensure a reliable and secure delivery experience.

All orders come with tracking services so you can monitor your shipment from dispatch to delivery. Once your order has been shipped, you will receive an [email ] with the tracking information and expected delivery date.

Address Changes & Rescheduling Delivery

We understand that plans sometimes change. If you need to change your delivery address or reschedule your delivery date, please contact our Customer Care Team before your order is shipped. Once the order is shipped, it may be difficult to make any modifications.

Order Tracking

We believe in keeping our customers informed at all times. Therefore, you will receive an instant tracking number via [email ] as soon as your order is shipped. You can use this number to follow your order's journey step by step.

Contact Us

We have a dedicated Customer Care Team ready to assist you with any inquiries related to shipping and delivery. You can reach us from 10 am-10pm at [+96596919910] or via email at [customerservice@aalama.net]. We’re here to help!