Our diffusers come in two sizes:

• Large: Our classic diffuser stands approximately 30 cm tall and holds 800 ml of fragrance.
• Small: Ideal for gifts and giveaways, the small diffuser is around 7 cm tall and holds 80 ml of fragrance.

The packaging size varies based on the product.

• Large Diffuser: Elegantly packaged in a [37.5*23.5*15.5 cm] beige leather box with a velvet interior. Bag is —--
• Small Diffuser: Elegantly packaged in a [16*11*9 cm] maroon leather box with a velvet interior. Bag is —--

Be assured that every item is carefully packaged to guarantee safe delivery.

The large diffuser holds 800 ml of fragrance, offering a long-lasting scent experience for your space.

Our best-seller is the Olfa scent, loved by many for its luxurious and captivating aroma.

We offer several ways for you to try our fragrances before making a purchase:

• Scent Samples: You can order a sample box containing our three signature scents—Olfa, Wajd, and Leen. You’ll only need to cover the shipping fees. If you choose to make a purchase afterward, we'll give you a coupon for the shipping cost, which you can apply to your next order.
• In-Store Experience: Visit us at Harvey Nichols in The Avenues, Al Rai, Kuwait, to explore our fragrances in person.
• Pop-Up Booths: We will also have booths at various locations in Kuwait. Stay tuned for updates on our upcoming pop-up locations!

Olfa

Top Note: Clove Buds, Carrot Seed, Black Pepper - Spicy Balsamic 

Middle Note: Patchouli, Labdanum. Cumin, Saffron - Ambery, Spicy, Balsamic, Woody 

Base Note: Amber, Incense., Sandalwood, White Musk, Vanilla - Ambery, Balsamic, Woody, Musky 

Wajd

Top Note: Rasberry, Melon, Strawberry, Banana Leaves - Fruity

Middle Note: Rose, Violette - Floral 

Base Note: White Musk, Heliotrope, Vanilla - Musky 

Leen 

Top Note: Plum, Coconut, Pineapple - Fruity 

Middle Note: Rose, Iris, Green Notes - Floral Green 

Base Note: Sandalwood, Musk, Amber, Tonka Bean - Woody, Musky, Ambery, Balsamic

Our diffusers are crafted from premium-quality materials to ensure a luxurious and lasting scent experience. Each fragrance is blended with care, and our diffuser bottles are designed to complement any decor.

In this unlikely situation, please reach out to us via WhatsApp +9659619910 for immediate assistance or send an email to customerservice@aalama.net. Make sure to include your order number, the name of the wrong or damaged item, and a photo of the product. Our team will review your request and get back to you within 2 hours to resolve the issue quickly.

For any missing items in your order, please reach out to us via WhatsApp +96596919910 for immediate assistance or send an email to customerservice@aalama.net. Make sure to include your order number, the name of the wrong or damaged item, and a photo of the product. Our team will review your request and get back to you within 2 hours to resolve the issue quickly.

Once an order is placed, it is on its way right away! Unfortunately, changes to orders are not possible after they’ve been placed. If you would like to return or exchange any part of your order, please contact our Customer care team and they would be happy to help. You can reach us via WhatsApp +96596919910 or email customerservice@aalama.net

To place an order as a gift and include a personalized gift note with your purchase, follow these simple steps:

1. Choose Your Products: Add the items you wish to gift to your cart.
2. Proceed to Checkout: When you're ready to complete your purchase, click on the checkout button.
3. Select the Gift Option: During checkout, you’ll see an option to mark your order as a gift.
4. Enter Gift Details:

• Add the sender's name and receiver's name.
• Provide the receiver's contact number for delivery purposes.
• You can also include a custom gift note to be sent along with your order.

That’s it! Your gift will be beautifully packaged and delivered with your personalized note.

Rest assured, all orders are packed with care to make sure they arrive safely.

It’s easy! Just visit our website, explore our collection, and add your chosen items to your cart. When you're ready to purchase, simply go to checkout and follow the instructions to complete your order.

If you have a coupon, you can use it to enjoy our discounts. Simply add items to your shopping cart, then proceed to Checkout. Enter your coupon code in the designated field and click "Apply." Make sure to enter the code accurately, including uppercase and lowercase letters.

Yes! After your order has been dispatched, you will receive a tracking number via [email/SMS] so you can follow your package’s journey from us to your doorstep.

No, Wud covers all duties and customs taxes.

We accept Tabby, Tamara, Visa, American Express and Knet. 

Shipping fees vary depending on the destination and the weight of your order. The exact cost will be calculated and displayed during checkout.

If your order cannot be delivered on the confirmed date due to unavailability, an additional fee may be charged for re-delivery.

We currently ship within Kuwait, but we are excited to announce that we will soon expand our services to Saudi Arabia. Stay connected for updates!

Yes, we provide same-day delivery for orders placed within Kuwait. Just make sure to place your order before [7 PM] to qualify for same-day delivery.

Return and Exchange 

At WUD, your satisfaction is our top priority. If you're not completely happy with your purchase, you can easily return it within 14 days of receiving your order.

Return Conditions:

• The product must be unused and in its original condition.
• You must provide the original purchase receipt.

To initiate a return:

1. Contact us via  customerservice@aalama.net or +96596919910 to inform us of your return.
2. Please pack the product securely in its original packaging.
3. Include a copy of your purchase receipt.
4. Send the product to the following address: salhiya complex gate 8 floor 5

Refund:

Once we receive and inspect the returned product, we will issue a refund to the original payment method.

Exchange:

If you would like to exchange the product for a different one, please contact us to check product availability.

Important Notes:

• Some products may have specific return conditions. Please contact us for more information.
• Customized products cannot be returned.

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us at +96596919910] within 14 days of receiving your order.

If you have any more questions, feel free to contact our customer care team from 10am to 10pm at [+96596919910] or via email at customerservice@aalama.net. We’re here to help.